Thursday, August 25, 2005
Dell: In the Bloghouse:
PC industry circles have been buzzing in recent months that Dell's (DELL ) customer support is slipping -- a claim bolstered on Aug. 16 by a University of Michigan study that showed a hefty decline in customer satisfaction from a year ago. So the last thing Dell needed was for someone to turn the customer-service issue into a cause celebre.
PC industry circles have been buzzing in recent months that Dell's (DELL ) customer support is slipping -- a claim bolstered on Aug. 16 by a University of Michigan study that showed a hefty decline in customer satisfaction from a year ago. So the last thing Dell needed was for someone to turn the customer-service issue into a cause celebre.
